What to Do When Customers Can’t Order or Your Website Is Down
Instructions for resolving ordering issues or website outages.
If customers are unable to place orders on your website or your website is completely offline, this can be frustrating. Here's what to do:
During office hours:
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Send us a message via WhatsApp.
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Our chatbot will respond first, but you can transfer the conversation to a human agent during business hours for direct assistance.
Outside office hours:
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Please call our support team directly for urgent help.
We are here to ensure that your website is back online as soon as possible so you don’t miss any orders.