--- title: What to Do When Customers Can’t Order or Your Website Is Down description: Instructions for resolving ordering issues or website outages. --- [Skip to content](https://solutioncentre.cashdesk.nl/what-to-do-when-customers-cant-order-or-your-website-is-down#main-content) - [English](https://solutioncentre.cashdesk.nl/what-to-do-when-customers-cant-order-or-your-website-is-down) - [Deutsch](https://solutioncentre.cashdesk.nl/de/was-tun-wenn-kunden-nicht-bestellen-können-oder-die-website-nicht-funktioniert) - [Nederlands](https://solutioncentre.cashdesk.nl/nl/wat-te-doen-als-klanten-niet-kunnen-bestellen-of-als-je-website-het-niet-doet) English Show submenu for translations [More support](https://solutioncentre.cashdesk.nl/kb-tickets/new?hsLang=en) ![](https://solutioncentre.cashdesk.nl/hs-fs/hubfs/Logo_170x51-1.png?width=100&height=75&name=Logo_170x51-1.png) - [Make a new ticket](https://solutioncentre.cashdesk.nl/nl/kb-tickets/new) - [www.cashdesk.nl](https://www.cashdesk.nl/) Open main navigation Close main navigation - [Make a new ticket](https://solutioncentre.cashdesk.nl/nl/kb-tickets/new) - [www.cashdesk.nl](https://www.cashdesk.nl/) - - [English](https://solutioncentre.cashdesk.nl/what-to-do-when-customers-cant-order-or-your-website-is-down) - [Deutsch](https://solutioncentre.cashdesk.nl/de/was-tun-wenn-kunden-nicht-bestellen-können-oder-die-website-nicht-funktioniert) - [Nederlands](https://solutioncentre.cashdesk.nl/nl/wat-te-doen-als-klanten-niet-kunnen-bestellen-of-als-je-website-het-niet-doet) English Show submenu for translations - [More support](https://solutioncentre.cashdesk.nl/kb-tickets/new) How can we help you? - There are no suggestions because the search field is empty. 1. [1.Solutions Center](https://solutioncentre.cashdesk.nl/?hsLang=en) 2. [Website](https://solutioncentre.cashdesk.nl/website?hsLang=en) 3. [Website](https://solutioncentre.cashdesk.nl/website?hsLang=en#website) # What to Do When Customers Can’t Order or Your Website Is Down ## Instructions for resolving ordering issues or website outages. If customers are unable to place orders on your website or your website is completely offline, this can be frustrating. Here's what to do: **During office hours:** - Send us a message via **WhatsApp**. - Our chatbot will respond first, but you can **transfer the conversation to a human agent** during business hours for direct assistance. **Outside office hours:** - Please **call our support team** directly for urgent help. 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