Printers, Automation, Kitchen Stations & Kitchen Receipt Customization

Printers, Automation, Kitchen Stations & Kitchen Receipt Customization – Complete Configuration Guide

This article provides a full overview of all printing-related settings within the POS system, covering:

Printer Profiles & Setup
Automation of Printing Tasks
Kitchen Stations (Printer Routing)
Kitchen Receipt Customization

Proper configuration ensures efficient order handling, accurate kitchen communication, and reliable printing workflows for both the front and back of the restaurant.

1. Printer Configuration

The Printers section allows you to assign different printers for receipts, kitchen orders, labels, and backup tasks. You can also create multiple printing profiles to match different operational setups.

1.1 Adding a Printer Profile

You can create a new printer profile by entering a name and selecting Add.

Profiles are useful when you:

Operate multiple branches
Switch between dine-in, takeaway, or hybrid setups
Test new printers without affecting the live environment

1.2 Receipt Printer

Example: Counter

This is the printer used for customer receipts when orders are completed.

1.3 Kitchen Receipt Printer

Example: fake printer

This printer receives kitchen tickets for food preparation.

1.4 Label Printer

Example: piep piep

Used to print:

Packaging labels
Delivery bag identifiers
Item-specific stickers

1.5 Default Printer

Example: TSC DA210 3-6

This printer handles all tasks that are not explicitly assigned to another printer.

1.6 Optional Printer Settings

Print Group Names on Customer Receipts

When enabled, category names (e.g., Drinks, Sushi, Sauces) appear on customer receipts.

Show Choices on Labels

Displays modifiers/extras on printed labels for better accuracy.

1.7 Installing CashDeskConnect

To use local printers, the CashDeskConnect tool must be installed.

This utility:

Detects connected printers
Enables stable printing from the web-based POS
Supports USB, network, and label printers

A blue button is available for installation.

2. Automation Settings

Automation determines when receipts, kitchen orders, or labels should automatically print.

2.1 Printing for Online Orders

Customer Receipt for Online Orders
Kitchen Receipt for Online Orders

Both settings automate printing as soon as an online order is received.

2.2 Printing for Manually Created Orders

Customer Receipt for Manual Orders
Kitchen Receipt for Manual Orders

Useful for counter service and phone orders.

2.3 End-of-Shift Receipt

Enables printing a receipt summarizing the shift totals.

2.4 Print Customer Receipt When Driver Is Assigned

Automatically prints a receipt to attach to the delivery bag.

2.5 Print Barcodes on Customer Receipts

Adds a scannable barcode to receipts, enabling:

Fast scanning of orders in the courier module
Linking couriers to orders more efficiently

2.6 Print Labels When Orders Are Created

Prints product labels immediately when an order comes in.

Great for:

High-volume packaging
Delivery restaurants
Multi-item orders

2.7 Receipt Copy Settings

Example: 1 copy

You can define how many copies are printed for:

Customer receipts
Kitchen tickets

2.8 Kitchen Receipt Naming Style

Two options:

Normal: Prints the menu name
Alternative Name: Prints the internal kitchen name configured for the product

2.9 Group Choices on Customer Receipt

Groups selected product modifiers under a single section for better clarity.

3. Kitchen Stations (Printer Routing)

This is the section missing in previous documentation — now fully explained.

The Kitchen Stations module controls printer routing, determining which kitchen printer receives which products.

3.1 Purpose of Kitchen Stations

Kitchen Stations allow you to:

Divide the kitchen into separate preparation areas
Route specific products to specific printers
Improve workflow efficiency
Prevent irrelevant items from printing in the wrong area

For example:

The Sushi Station only receives sushi items
The Grill Station prints burgers and grilled items
The Drink Station prints beverage orders
The Dessert Station prints desserts

3.2 How Routing Works

Each kitchen station:

Is assigned to a specific kitchen printer
Can receive only the products you assign to it
Will print tickets automatically when the order includes matching items

When properly configured:

Staff only sees products relevant to their section
Ticket noise is reduced
Accuracy improves significantly

3.3 Adding or Editing Kitchen Stations

In the Kitchen Stations section you can:

Add new stations (up to the system’s limit)
Assign printers to each station
Choose which products print where

Stations are displayed as 0/16 added, indicating how many are active.

4. Kitchen Receipt Customization

This section allows granular control over the information printed on kitchen tickets.

Each line item includes:

Toggle to show or hide
Font size selection
Bold option for emphasis

4.1 Customizable Fields Include:

Order Number
Customer Name
Customer Phone Number
Address
Order Provider
Order Type
Product Group
Product Counter
Products
Choices
Delivery/Pickup Time
Kitchen Ready Time
Product Notes
Prices
Order Comments
Total Product Count
Amount Due

4.2 Practical Uses

Hide Prices

Preventing prices from printing avoids confusion in the kitchen.

Bold Important Information

Use bold formatting for:

Allergies
Special instructions
Notes or warnings

Larger Fonts

Improves readability in:

Busy kitchens
Low-light environments
Large distance viewing