Order-Related Settings – Full Configuration Guide

The Order-Related Settings section controls how orders are processed, completed, displayed, timed, validated, and finalized within the POS system. These settings directly affect operational speed, delivery accuracy, customer experience, and administrative control.

This section is especially important for delivery-focused restaurants and high-volume environments.

1. Quick Complete

The Quick Complete settings define how and when orders are automatically completed by the system.

1.1 Complete Orders Without Courier

When enabled:

Orders can be completed without assigning a courier
Useful for pickup, eat-in, or internal workflows
Prevents blocking orders that do not require delivery

Recommended for:
Pickup-only restaurants or counter service operations.

1.2 Quickly Complete Orders Using GPS Location

When enabled:

Orders are automatically completed based on the courier’s GPS location
Completion occurs when the courier reaches the destination area
Reduces manual interaction during delivery

Recommended for:
Delivery businesses using driver tracking and GPS-based workflows.

1.3 Automatically Complete Orders Without Payment

When enabled:

Orders completed automatically (via app or GPS) will receive a cash payment if no payment was registered
Intended only for environments where cash is the only delivery payment method

Important warning:
If this is later changed to PIN or card payments, transaction tracking may become unclear and could raise questions during audits or tax inspections.

Use only when:
Cash payments are mandatory and no electronic payment options exist for delivery.

2. Payment Settings

These settings control how payment is handled for manually created and in-store orders.

2.1 Show Payment Screen

When enabled:

The payment screen is shown for pickup and eat-in orders
Users may still proceed without completing payment

This provides flexibility while still encouraging correct payment flow.

2.2 Enforce Payment

When enabled:

Orders cannot be created without completing payment
Applies to manually created pickup and eat-in orders

Recommended for:
Strict payment environments or locations with minimal risk tolerance.

2.3 Show Customer Payment Data for Cash Payments

When enabled:

The cash amount entered by the customer is printed and stored
Currently supported by TakeAway and CashDesk websites

This improves transparency for cash transactions.

3. Delivery Time

3.1 Deliver New Orders As Soon As Possible

When enabled:

All new orders default to ASAP delivery
No fixed delivery time is assigned

When disabled:

Orders receive a predefined delivery time automatically

Recommended for:
Real-time delivery operations with flexible dispatching.

4. Average Preparation Time

4.1 Average Preparation Time for Orders

Example: 40 minutes

Defines the default preparation time required for:

Pickup orders
Eat-in orders

This value influences order promises, timelines, and internal countdowns.

4.2 Kitchen Countdown Timer Base Amount

Example: €300

Used to calculate the kitchen countdown timer:

Formula:
(Order total ÷ Base amount) × 60 minutes

This creates a dynamic preparation timer based on order size.

5. Standard Processing Times

5.1 Automatically Reset Processing Times

When enabled:

Processing times reset automatically after closing time
Applies to both pickup and delivery orders
The system checks this hourly

You can define default processing times (in minutes) that are reapplied automatically.

6. New Order Alert Sound

This setting defines the audio alert played when a new order is created.

Helps staff respond immediately
Especially useful in noisy environments
Prevents missed orders during peak hours

The sound can be previewed directly in the interface.

7. Phone Validation

7.1 Phone Validation Type

Example: None / Basic / Strict

This setting determines whether phone numbers are validated when creating customer orders.

Ensures only valid phone numbers are entered
Helps reduce incorrect or unreachable contact details

Strict mode:
Employees must always enter a valid phone number.

Recommended for:
Delivery businesses that rely on customer contact.

8. Notes on Order List Rows

8.1 Show Notes on Order Rows

When enabled:

Customer and provider notes are shown directly in the order list
Improves visibility without opening the order

This does not apply to the order card screen.

9. Direct Completion of Pickup Orders

9.1 Show Pickup Orders Directly as Completed

When enabled:

Pickup orders are automatically marked as completed after payment
They do not appear in the order list

This reduces clutter for delivery-focused operations.

10. Order Visibility and Print Timing

10.1 Order Visibility and Print Time (Hours)

Example: 10 hours

This setting defines:

When orders become visible in the order list
When printers are allowed to print the order

By default, orders become visible and printable 10 hours before delivery.

11. Order Number Reset

The Order Number Reset settings define when and how order numbers are reset within the system. This is particularly useful for operational clarity, reporting, and kitchen workflows.

11.1 Automatically Reset Order Numbers

This setting determines when order numbers are reset automatically.

Available options include:

Never – Order numbers continue incrementing indefinitely
After Day Closing – Order numbers reset after the daily closing process
At a Fixed Time – Order numbers reset at a specific time of day

11.2 Reset at Fixed Time

Example: 13:00

When a fixed time is selected:

Order numbers reset daily at the configured time
Useful for businesses with split shifts or non-standard operating hours

This ensures that order numbering aligns with your operational day rather than calendar days.

11.3 Manual Order Number Reset

The system also allows manual resetting of order numbers.

A dedicated button is provided
Pressing it immediately resets the order counter

Use with caution:
Manual resets should only be performed by authorized staff, as they directly affect order tracking and reporting.

12. Automation – Order Acceptance Behavior

These automation settings control how product choices (modifiers) are handled during order acceptance.

12.1 Enforce Mandatory Choices in Order Acceptance Module

When enabled:

Users must select all required choices linked to a product
Orders cannot be saved until mandatory choices are completed

This prevents incomplete orders and reduces preparation errors.

Recommended for:
Products with required options such as size, cooking preference, or base selection.

12.2 Automatically Open Choice Screen When Only Optional Choices Exist

When enabled:

The choice screen opens automatically
This applies even if all available choices are optional

When disabled:

The choice popup appears only when mandatory choices exist

This setting influences the speed and user experience of order entry.