Delivery Settings – Full Configuration Guide

The Delivery Settings section controls how delivery orders are calculated, routed, priced, tracked, and optimized. These settings directly affect delivery accuracy, courier efficiency, customer satisfaction, and operational control.

This section is essential for restaurants that manage their own couriers or use driver apps and route planning.

1. Order Delivery

1.1 Delivery Policy Restriction

Example: None

This setting defines what happens when an order is placed outside predefined delivery zones, especially when orders are entered manually.

Available behaviors typically include:

None – All orders are allowed, regardless of location
Warning – A warning is shown when the address is outside the delivery area
Strict – Orders outside the delivery area are blocked

This helps prevent accidental acceptance of undeliverable orders.

1.2 Default Delivery Costs

Example: €0.00

When an order cannot be matched to a specific delivery zone, the system applies this default delivery fee.

If set to €0.00, no extra charge is added
Useful as a fallback for manual orders or exceptional cases

1.3 Free Delivery Threshold

Example: €0.00

Orders that are not linked to a delivery zone become free of delivery costs once the order total reaches this amount.

The order total is calculated excluding delivery costs
Encourages higher basket values

2. Average Order Delivery Time

2.1 Average Delivery Time

Example: 40 minutes

This value defines the average time needed to deliver an order after preparation.

It is used for:

Customer time estimates
Courier planning
Route optimization
Internal dashboards

Accurate configuration helps manage customer expectations.

3. Route Settings

3.1 Default Vehicle

Example: Bicycle

This defines which vehicle type is selected by default when assigning delivery jobs.

3.2 Vehicle Speed Configuration

You can define average speeds (km/h) per vehicle type:

Car – e.g. 40 km/h
Scooter – e.g. 25 km/h
Bicycle – e.g. 15 km/h
Electric Bicycle – e.g. 20 km/h

These values are used to:

Estimate delivery times
Calculate routes
Optimize courier assignment

Accurate speeds improve ETA calculations.

4. Street Autocomplete Service Provider

4.1 Selected Provider

Example: Pro6pp

This provider is responsible for:

Address autocomplete
Street name validation
Postal code matching

Changing this provider affects how addresses are entered and validated.

Note:
Changing providers usually requires support involvement.

5. Map Provider

5.1 Selected Map Provider

Example: GraphHopper

The map provider is used to:

Verify address locations
Calculate routes
Estimate distances and travel times

GraphHopper is commonly used for reliable routing and performance.

6. Maximum Change (Courier Balance Limit)

6.1 Maximum Allowed Change

Example: €500.00

This setting defines the maximum cash balance a courier may have when being assigned new orders.

Prevents couriers from carrying excessive cash
Improves security and accountability

If the courier exceeds this amount, new orders cannot be assigned until balance is reduced.

7. Payment Settings (Delivery)

7.1 Couriers Have Mobile PIN

When enabled:

The Driver App shows a card payment option when completing deliveries
Enables card payments at the door

Recommended only if couriers are equipped with mobile PIN devices.

8. Driver App Settings

8.1 Location Update Interval

Example: 10 seconds

Defines how often the Driver App sends the courier’s location to the system.

Short intervals = more accurate tracking
Longer intervals = lower battery and data usage

Choose a balance between precision and performance.

9. AI – Smart Route Planning

9.1 Enable Smart Route Planning

When enabled, the system automatically optimizes delivery routes.

This feature:

Groups orders logically
Minimizes total delivery time
Uses the Travelling Salesman / VRP algorithm
Takes into account:
- Vehicle type
- Vehicle speed
- Number of orders per courier

Recommended usage:

High order volume
Busy periods
Multiple couriers operating simultaneously