--- title: "Day Closure failed: Which information can I send to CashDesk support tp help them figure out the problem?" description: In this article the customer can find out which information is useful to us if the restaurant encounters a dayclosure error. --- [Skip to content](https://solutioncentre.cashdesk.nl/day-closure-failed-which-information-can-i-send-to-cashdesk-support-tp-help-them-figure-out-the-problem#main-content) English Show submenu for translations [More support](https://solutioncentre.cashdesk.nl/kb-tickets/new?hsLang=en) ![](https://solutioncentre.cashdesk.nl/hs-fs/hubfs/Logo_170x51-1.png?width=100&height=75&name=Logo_170x51-1.png) - [Make a new ticket](https://solutioncentre.cashdesk.nl/nl/kb-tickets/new) - [www.cashdesk.nl](https://www.cashdesk.nl/) Open main navigation Close main navigation - [Make a new ticket](https://solutioncentre.cashdesk.nl/nl/kb-tickets/new) - [www.cashdesk.nl](https://www.cashdesk.nl/) - English Show submenu for translations - [More support](https://solutioncentre.cashdesk.nl/kb-tickets/new) How can we help you? - There are no suggestions because the search field is empty. 1. [1.Solutions Center](https://solutioncentre.cashdesk.nl/?hsLang=en) 2. [CashDesk POS 3.0](https://solutioncentre.cashdesk.nl/cashdesk-pos-3-0?hsLang=en) 3. [Dayclosure](https://solutioncentre.cashdesk.nl/cashdesk-pos-3-0?hsLang=en#dayclosure) # Day Closure failed: Which information can I send to CashDesk support tp help them figure out the problem? ## in this article you find some tips and tricks to help us figure out your problem with the day closing. If you receive an error message during your Day Closure, please try to collect as much information as possible to send to us. You can send it either via e-mail: support@cashdesk.nl or WhatsApp: +31 20 8202196  For example: \- Screenshot of the error message   \- Screen recording of the whole process so we understand which steps you are taking. (You can use https://screen-recorder.com/ or any other online screen recording tool) \- any other irregular or strange system behaviour you encountered   - [Cashdesk 3.0 Portal](https://solutioncentre.cashdesk.nl/cashdesk-3-0-portal?hsLang=en#main-content) - [Organisation settings](https://solutioncentre.cashdesk.nl/cashdesk-3-0-portal?hsLang=en#organisation-settings) - [Login and general info](https://solutioncentre.cashdesk.nl/cashdesk-3-0-portal?hsLang=en#login-and-general-info) - [Discounts](https://solutioncentre.cashdesk.nl/cashdesk-3-0-portal?hsLang=en#discounts) - [Website](https://solutioncentre.cashdesk.nl/cashdesk-3-0-portal?hsLang=en#website) - [Delivery areas](https://solutioncentre.cashdesk.nl/cashdesk-3-0-portal?hsLang=en#delivery-areas) - [Marketing](https://solutioncentre.cashdesk.nl/cashdesk-3-0-portal?hsLang=en#marketing) - [Connections](https://solutioncentre.cashdesk.nl/cashdesk-3-0-portal?hsLang=en#connections) - [Organisation performence](https://solutioncentre.cashdesk.nl/cashdesk-3-0-portal?hsLang=en#organisation-performence) - [gift cards](https://solutioncentre.cashdesk.nl/cashdesk-3-0-portal?hsLang=en#gift-cards) - [Menu](https://solutioncentre.cashdesk.nl/cashdesk-3-0-portal?hsLang=en#menu) - [Opening Times](https://solutioncentre.cashdesk.nl/cashdesk-3-0-portal?hsLang=en#opening-times) - [Settings](https://solutioncentre.cashdesk.nl/cashdesk-3-0-portal?hsLang=en#settings) - [CashDesk POS 3.0](https://solutioncentre.cashdesk.nl/cashdesk-pos-3-0?hsLang=en#main-content) - [Vehicle Management](https://solutioncentre.cashdesk.nl/cashdesk-pos-3-0?hsLang=en#vehicle-management) - [Reports](https://solutioncentre.cashdesk.nl/cashdesk-pos-3-0?hsLang=en#reports) - [Employees](https://solutioncentre.cashdesk.nl/cashdesk-pos-3-0?hsLang=en#employees) - [KPI reports](https://solutioncentre.cashdesk.nl/cashdesk-pos-3-0?hsLang=en#kpi-reports) - [Order management](https://solutioncentre.cashdesk.nl/cashdesk-pos-3-0?hsLang=en#order-management) - [Dayclosure](https://solutioncentre.cashdesk.nl/cashdesk-pos-3-0?hsLang=en#dayclosure) - [Driverapp](https://solutioncentre.cashdesk.nl/cashdesk-pos-3-0?hsLang=en#driverapp) - [Menu](https://solutioncentre.cashdesk.nl/cashdesk-pos-3-0?hsLang=en#menu) - [Website](https://solutioncentre.cashdesk.nl/website?hsLang=en#main-content) - [Website](https://solutioncentre.cashdesk.nl/website?hsLang=en#website) - [Hardware](https://solutioncentre.cashdesk.nl/hardware?hsLang=en#main-content) - [Computers](https://solutioncentre.cashdesk.nl/hardware?hsLang=en#computers) - [Webshop](https://solutioncentre.cashdesk.nl/hardware?hsLang=en#webshop) - [Printers](https://solutioncentre.cashdesk.nl/hardware?hsLang=en#printers) - [Internet](https://solutioncentre.cashdesk.nl/hardware?hsLang=en#internet) - [Pin terminals](https://solutioncentre.cashdesk.nl/hardware?hsLang=en#pin-terminals) - [Support information](https://solutioncentre.cashdesk.nl/support-information?hsLang=en) - [Cashdesk legacy](https://solutioncentre.cashdesk.nl/cashdesk-legacy?hsLang=en#main-content) - [Menu](https://solutioncentre.cashdesk.nl/cashdesk-legacy?hsLang=en#menu) - [website / ssc2](https://solutioncentre.cashdesk.nl/cashdesk-legacy?hsLang=en#website-ssc2) - [External order providers](https://solutioncentre.cashdesk.nl/external-order-providers?hsLang=en#main-content) - [General info](https://solutioncentre.cashdesk.nl/external-order-providers?hsLang=en#general-info) - [Takeaway](https://solutioncentre.cashdesk.nl/external-order-providers?hsLang=en#takeaway) - [Deliveroo](https://solutioncentre.cashdesk.nl/external-order-providers?hsLang=en#deliveroo) - [UberEats](https://solutioncentre.cashdesk.nl/external-order-providers?hsLang=en#ubereats) - [Becoming a customer of Cashdesk](https://solutioncentre.cashdesk.nl/becoming-a-customer-of-cashdesk?hsLang=en) [![Chill listening crop-3](https://solutioncentre.cashdesk.nl/hs-fs/hubfs/CashDesk_720.png?width=59&height=24&name=CashDesk_720.png "Chill listening crop-3")](http://www.cashdesk.nl) [mailto:support@cashdesk.nl](mailto:support@cashdesk.nl) Copyright © 2025, CashDesk bv