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Automation & Reminders / Order List Layout – Functions and Configuration Guide

Automation & Reminders / Order List Layout – Functions and Configuration Guide

Automation & Reminders / Order List Layout – Functions and Configuration Guide

The Automation & Reminders and Order List Layout sections provide tools to improve workflow efficiency and enhance order visibility within the POS system. These settings help ensure staff remain aware of service times and allow for better monitoring of order progress during preparation and delivery.

1. Automation & Reminders

1.1 Enable Time Adjustment for Reminder Services

This option determines whether the system should automatically remind staff to verify service times.

What this setting does

When enabled:

  • The system displays a friendly reminder to the user.

  • This reminder prompts staff to verify whether the configured service times, such as preparation or delivery schedules, are still correct.

  • It helps prevent mistakes when service periods change (e.g., during holidays, special events, or unexpected delays).

Why this feature is useful

  1. Ensures that service times stay accurate throughout the day

  2. Reduces risk of incorrect promised delivery times

  3. Helps staff stay aware of peak-time adjustments

  4. Supports consistent customer service

This feature is particularly valuable for restaurants with variable schedules or delivery-heavy operations.

2. Order List Layout

2.1 Enable Timeline Under Order Details

This setting adds a visual time-progress bar to every order displayed in the order list.

How the timeline works

  • When enabled, each order row shows a timeline bar that visually represents the order’s progress.

  • The color changes gradually based on how close the order is to exceeding the promised time.

The timeline color behavior:

Color Meaning
Green The order is still early in the process
Yellow The order is approaching its promised ready/delivery time
Red The order has exceeded or is at risk of exceeding its expected time

Why the timeline is important

  1. Gives staff instant visual insight into which orders need attention

  2. Helps avoid delays by highlighting orders nearing their expected completion time

  3. Improves kitchen and delivery coordination

  4. Reduces customer complaints related to long waiting times

The timeline allows employees to quickly assess order priority without opening the order or reading timestamps.